The traveler experience

Broad choice first. Intelligent assistance everywhere.

Travelers should not have to choose between a traditional search site and a chatbot. Connected Trip is designed to offer the speed and control of familiar search, with a Trip Conductor ready to help at any point.

01

Search and see every useful option

Travelers begin with clear forms, complete result lists and familiar filters. They can compare many flights, stays or other products without asking a bot to choose for them.

02

Ask for help only when needed

The floating Trip Conductor can explain a fare, compare hotels, suggest the next product, collect missing dates or help recover from a disruption.

03

Keep every selection connected

After a flight is selected, the traveler can check out, add a stay or continue building the trip. Every new product joins one itinerary and support context.

No chat wallThe Conductor supports the interface; it does not replace it.
No lost selectionChosen products remain saved as the traveler moves through the journey.
No hidden handoffBrand and domain changes are explicit, predictable and reversible.
Hybrid intelligence

AI + machine learning + live travel APIs.

Each component has a distinct job. AI helps the traveler reason and act, machine learning improves relevance and prediction, and supplier APIs remain the source of truth for availability, price and booking.

Conductor

AI orchestration

Understands the traveler’s question and uses trip context to explain, compare, guide and coordinate actions.

  • Natural-language help inside any page
  • Comparison and decision support
  • Cross-product trip planning
Relevance

Machine learning

Ranks and personalizes large result sets, learns from useful signals and helps detect operational risk.

  • Preference-aware ranking
  • Price and disruption signals
  • Responsible, testable recommendations
Execution

Travel APIs

Provide authoritative inventory, rates, rules, reservation execution and post-booking operations.

  • Flights, stays, cars and experiences
  • Taxes, fees and cancellation terms
  • Booking, confirmation and servicing

One shared trip platform

The durable value sits between the interface and supplier systems: one identity, one trip graph, one operational state and one place for assistance.

  • Shared traveler profile and preferences
  • Unified itinerary across product categories
  • Domain-aware brand and attribution rules
  • Alerts, support history and post-trip records
  • Traveler interfacesConnectedTrip.com and specialist business domains.
  • Trip ConductorContextual assistance inside search, results and trip management.
  • Shared trip servicesIdentity, itinerary, entitlements, alerts, rewards and support.
  • Supplier integrationsNormalized inventory, pricing, booking and servicing APIs.
Two clear workspaces

Leisure and Business feel separate, but the trip stays connected.

A simple “Travel for” switch changes the active workspace, product names and search context. One account can support both, while business access follows company eligibility—not the switch alone.

Travel for · Leisure Personal travel workspace

Full choice, personal preferences and automatic reward progress after qualifying completed travel.

LeisureFlightsBroad flight search and comparison.
LeisureStaysHotels and alternative accommodations.
LeisurePackagesConnected travel components.
LeisureCars & TransfersRental, private and shared transport.
LeisureActivitiesAttractions and destination experiences.
LeisureDiningRestaurant discovery and reservations.
LeisureEventsShows, sports and local events.
Travel for · Business ConnectedTrip Business

Company-linked travel with eligible rates, policy controls and specialist-domain attribution.

BusinessBusinessFlights.comFlights for work and blended trips. BusinessBusinessHotels.comBusiness, bleisure and leisure hotels. BusinessBusinessStays.comExtended and alternative stays. BusinessBusinessPackages.comConnected trip bundles. BusinessBusinessCars.comRental, transfers and shared transport. BusinessBusinessActivities.comActivities and local experiences. BusinessBusinessReservations.comDining and business reservations. BusinessBusinessVenues.comMeetings, events and venue sourcing.
Multi-domain experience

The entry domain sets the primary brand.

The same platform can serve ConnectedTrip Business and the specialist business domains without confusing the traveler. The URL, header and checkout path remain consistent until the traveler explicitly chooses a full-trip handoff.

CT
Entry A

Traveler starts on ConnectedTrip

  1. 1
    Select Business + a product

    The traveler uses the Business workspace and searches flights, hotels or another category.

  2. 2
    Results remain on ConnectedTrip

    The header and URL stay ConnectedTrip, with quiet attribution such as “Hotels by BusinessHotels.com.”

  3. 3
    Build one complete trip

    Selections from every category join the same itinerary, traveler profile and support context.

BH
Entry B

Traveler starts on BusinessHotels.com

  1. 1
    Dedicated hotel experience

    BusinessHotels.com remains the primary brand through search, results and hotel selection.

  2. 2
    Choose hotel-only or continue

    “Book hotel only” stays on the same domain. “Continue building my trip” starts an explicit ConnectedTrip handoff.

  3. 3
    Preserve the selected hotel

    The handoff carries the hotel into a ConnectedTrip itinerary, ready for flights, cars, activities and other products.

Primary routing rule: the browser domain decides the primary brand. ConnectedTrip can quietly attribute specialist services, and specialist domains can show “A ConnectedTrip Business service.” The platform never suggests the traveler changed sites when the URL did not.
Identity, access & policy

One login across every domain. Business rates only when eligible.

Signing in identifies the traveler and restores the trip. It does not automatically unlock corporate inventory. Rate access is resolved separately from verified company linkage, supplier entitlements and company policy.

Shared account experience

A central sign-in service can return the traveler to the original domain with the search, selection and trip state preserved.

  • 1
    One traveler identityProfile, preferences, contact details and consent.
  • 2
    One trip recordSelections, bookings, alerts, support and receipts.
  • 3
    Domain-aware returnSign in once, then continue on the site where the traveler started.
One continuous journey

Useful before, during and after the trip.

ConnectedTrip is not finished at checkout. The same itinerary and Conductor context remain available while the traveler is moving and after the journey is complete.

Before

Plan and book

Search broadly, compare clearly and assemble the trip one product at a time.

  • Manual search + filters
  • Conductor comparison help
  • Connected checkout path
During

Monitor and assist

Keep the traveler informed and provide contextual help when operations change.

  • Optional SMS alerts
  • Delay and cancellation support
  • Itinerary-aware assistance
After

Close and learn

Bring records, service and preference learning back into the shared account.

  • Receipts and trip history
  • Post-trip support
  • Reward progress and preferences
Two reward paths

Personal loyalty and business value remain distinct.

Leisure rewards can progress automatically with qualifying completed travel. Business recognition can reward engagement and service value, while corporate rate eligibility remains governed separately.

ConnectedTrip Rewards

For personal travel, with progress across the complete leisure journey.

Explorer→Voyager→Conductor

ConnectedTrip Business Advantage

For business travelers and company-linked engagement across the platform.

Business Member→Business Plus→Business Premier
Development direction

Build the reliable trip foundation before adding more automation.

The work is staged around traveler clarity, supplier reliability and portable trip context. More autonomous capabilities should follow only after the booking and servicing foundation is proven.

01 · Experience

Search + assistance

Validate the manual-first interface, active Conductor and clear next-product flow.

02 · Integration

Normalized supply

Connect supplier APIs behind a stable internal model for inventory, rates, rules and bookings.

03 · Connection

One account + trip

Carry identity, selections, entitlements and itinerary state across products and domains.

04 · Operations

Live journey support

Add alerts, disruption assistance, post-trip records and measured personalization.

  • Preserve existing URLs and trust
  • Run supplier migrations in parallel
  • Verify totals, rules and servicing
  • Release progressively with feature flags
Technical flow Signed-in experience Guest experience

Current direction: a staged beta is being explored for the end of 2027, subject to supplier access, technical development and testing. This is an independent concept in active development, not a product availability commitment.

The Connected Trip ecosystem
The product promise

Every booking understands the rest.

Flights, stays, mobility, activities, dining, events and support can remain familiar individual products while contributing to one connected trip.

Follow the Connected Trip build.

This page documents the current direction and will evolve as the experience, supplier integrations and operating model are tested. Questions and thoughtful industry conversations are welcome.

Contact Connected Trip Visit ConnectedTrip.com

Forward-looking notice: Connected Trip is an independent concept in active development. Product features, integrations, timelines, reward structures and commercial models may change.